Firefighter Freddie Batista

eLearning King

December 28, 2016

December 28, 2016

TEN STEPS TO CREATING A SUCCESSFUL E-LEARNING COURSE

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In my previous article, I discussed several learning management systems (LMS) available for the fire rescue community that can store your online content. So, now you’ve installed the LMS that is right for your department. What’s the next step? The course! So let’s get started. To make the design process easy, I broke it down into the following […]

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December 6, 2016

December 6, 2016

What is MicroLearning ?

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What is Microlearning? Microlearning is the process of learning through short, easy to understand units. This type of training is perfect for a fast, dynamic work environment that needs employees to learn new information at a moment’s notice. Microlearning addresses the needs of learners that needs to retain information quickly while being engaged in the […]

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September 16, 2015

September 16, 2015

Taking eLearning and Agent Training to the Next Level

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Online Education Solution Providers Offer Innovative Options that are Changing the Face of Agent Training   It’s a conundrum that has plagued the customer service industry since its inception. Contact center agents are the front line of any business and their performance has a major impact on productivity, effectiveness and customer satisfaction. But they also have […]

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